Administration job description


A role in administration involves providing support to the departmental manager in general duties such as clerical, receptionist, filing, staff support on project management and other office duties as required. Exact skill requirements for the position will vary according to the company, but this job always requires professional presentation of the company’s image, both on the phone and in the reception area.
Generally, tasks involve the meeting and greeting of clients, telephone answering and clerical duties, such as maintenance of both computerised and hard copy filing systems, faxing, mailing and photocopying. Project-based work relevant to the sector of the company is often required, and can be interesting.
Administration posts are often regarded as entry-level jobs and can give valuable experience in the world of work. Essential educational requirements are a good command of the English language, backed up by a school certificate or equivalent, with basic computer skills including a reasonable typing speed and knowledge of Microsoft Office or similar programmes. 
Salaries for this position depend on location, experience and the size of the company, but start at around £16,000. Possibilities for promotion are reasonably strong, giving a chance of a higher salary and more responsibility.


Administrators are required to perform office and secretarial duties, including telephone answering and paperwork tasks. They are responsible for any activity and its effects inside an office. These workers keep contact with different company members, ensuring they know every update of the organisation through emails or telephone calls. They can also arrange meetings for specific departments inside a company.

Administrators usually perform many of the following tasks:
•    Answering and transferring telephone calls.
•    Taking minutes at meetings.
•    Handling documentation.
•    Monitoring stationery supplies.
•    Dealing with correspondence.


•    Having good written and spoken communication skills.
•    Being able to work alone or with a team.
•    Having good English and Math skills.
•    Having interpersonal abilities.
•    Being able to work to strict deadlines.
•    Having IT skills.
•    Being flexible and proactive.
•    Having knowledge about safety at work.
•    Having high attention to details.
•    Having concentration for routine tasks.


There are different aspects that employers take into account for Administrator application process. Some of them are interested in telephone manners and keyboard skills while others require GCSE´s including English and Math as a minimum. There are recommended courses in administration such as NVQ, Pitman and OCR.

In terms of training, there are vocational qualifications including RSA Computer Literacy and Information Technology, NVQ levels 1 and 2 in Business and Administration, Diplomas in office work, among others.



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